Refund policy

Last updated: 1 October 2026

Our notes are digital downloads, so you get them straight away. Here's how refunds work.

Faulty or not as described

If your notes are faulty (for example the file won't open, or pages are missing or blank) or they're clearly not what the listing described (wrong subject or wrong content), tell us within 48 hours of buying. We'll fix it, replace it or refund you. Use our contact page, choose "Refund request" and include your order number and what's wrong.

What we don't refund

• Change of mind after you've downloaded the notes
• Buying the same notes twice, or extra copies of the same notes
• Notes that are accurate but don't suit your study style

How refunds are paid

Approved refunds go back to your original payment method. Most banks show the money within 3 to 10 business days. Once notes are refunded, your download access for them ends.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. If there's a major problem with what you bought, you're entitled to a remedy even after 48 hours.

Questions? Email hello@campusnotes.com.au.